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Avoid IT challenges and be confident your IT systems are running smoothly.

With unlimited dental practice IT support and extensive experience in HIPAA and PCI compliance, improve almost every aspect of running your dental practice. Unlimitech Dental IT support allows you and your team to focus your time on caring for patients without worrying about your IT system. Hello, independence.

testimonials

RAY IS AWESOME !! He was very helpful and fixed the problem in no time.

— Asia Griffin

Ray was the best 2 hrs of fun made it very easy and simple.

— Pebble Hills Dental Care

Scott was amazing! We`ve been using these guys for a long time now and they have always been able to resolve our issues. I would recommend them to anyone!

— Kenya Simmons

We at New Smiles Dentistry of Decatur had the pleasure of working with RAY and he couldn't have done a better job. Thanks RAY and Unlimitech Dental IT, best dental IT's in the business.

— Ida Lanier

Ray Barnes went above and beyond the call of duty for Kiddie Cavity Care & Orthodontics. We literally spent last Thursday night until about 12am trying to completely reconfigure the practices computer network only to find a problem with the system that required assistance from Comcast. Ray believe that he was able to resolve the issues without assistance from Comcast and continue to work with my assistant all day that Friday . Unfortunately, Comcast equipment was to blame. But once again, 730am SATURDAY morning Ray working with Comcast for about 3.5 hours was able to get us back on line and ready for Monday morning. I TRULY appreciate dedicated IT folks. Thanks Ray , I owe you a few beers!! Dr. Altmon.

— E.L. Altmon

Always helpful- and get the job done!- Ray is my personal go to- he handles my issues efficiently, and it gets done right! Thanks so much for your hard work!

— BlueRidge FamilyDental

Stan is very patient and takes the time to listen to our I.T. needs. He validates our concerns rather than just dismissing them like some I.T. people often do. Stan has great people skills and effectively communicates feedback while addressing the I.T. issues. He is polite, very efficient, and thorough. Working with him is a pleasure. Of all the I.T. technicians I’ve worked with in over nine years, Stan is the best! -Michelle M. from Taylor Dental

— M M

Ray was amazing! Wonderful personality and knowledgeable. He was fast and seemed to do it with a smile. Great customer service! Thank you Ray! Hope you help me again in the future.

— Woodlake Molina

Our practices have been working with Unlimitech for about 6 months now. Everyone has been fantastic and timely. Ray has helped me out a ton and is always friendly and great at explaining what he is doing so I can refer back if the issue arises in the future. Pedro has also taken time to work with all of our practices individually and after hours. There's not an issue they can't fix! Thank you for all your hard work!

— Karissa Hicks

Cecelia with IT is always very helpful and knowledgeable with any issue or problem we may have.

— Jantzi Palermo

Cecilia is always so very helpful and very pleasant to talk with. Cecilia is very professional and prompt in taking care of any IT issues that we have. I definitely give Cecilia and Unlimitech Dental IT a 5 star. Thank you, Liz

— Twin Lakes Dental Care

Outstanding job with our conversion over to a new phone system!

— Natalie J. Miss White

Eric was so helpful and stayed with me until my issue was resolved. Very patient and friendly.

— Almarie Burch

I own a start-up dental office and have been working with Unlimitech for several weeks now. And naturally with any new business, there are plenty of issues that come up throughout the day. However, working with Cecilia on troubleshooting these issues has been a huge relief off my shoulders. She has been extremely supportive and is always quick to respond to my questions and concerns. I cannot say enough good things about their services and would recommend them to any dental office in need of fast, reliable, and efficient IT services.

— Yves Pham

Always impressed by the Eric's knowledge and customer service. He consistently makes sure everything is running efficiently before ending a call. Will continue to ask for him with future issues.

— Megan Kimmerly

I am a dentist from Vermont using an IT company in Texas! Why would a doctor from Vermont search all the way to Texas? Very simple. If you would just like to do dentistry, stop sitting on hold waiting for a tech to eventually get to your problem or better yet go down for the day or half a day which has been my experience with multiple IT companies. I pay one flat fee, I am not overcharged, and this office has not been down for more than 15 minutes since I have hired them. Unlimiteywas gracious enough to take on my office , after multiple other IT people’s damage and was in need in Of MAJOR cleanup They accomplish this in two days. Now 4.5 years later I am one happy dentist cruising along through my high-tech computers, cameras, nomad radiographs all the way to my printers. One phone call, and you’re done. Sweet

— Anita Masaitis

Great team and company ! Very impressed by their level of service and going the extra mile when needed. Highly recommend for IT

— Kapil Kella

Very professional and knowledgeable! Very understanding and patient. Always addresses the IT issue in a timely manner.

— Steven Albert

We've been using them for the last 2.5 years and love the service. Prompt response and have always fixed my issues. A+

— David Tse

MASTERS OF

curve dental IT support Dentrix IT support Eagle Dental IT support Open Dental IT support Soft Dental IT support
99% of IT Issues Solved Remotely

Avoid IT Challenges That Roadblock Practice Operations

Keeping your IT system running smoothly can improve almost every aspect of running your dental practice. Unlimitech Dental IT support allows you and your team to focus your time on caring for patients without worries about your IT system. Hello, independence.

Why FAQs
Unlimited Remote & Phone Tech Support
Enjoy a reasonable fixed cost for unlimited monthly IT support. Let our IT experts maintain your system for improved speed and security, as well as handle any emergency IT issues through our unlimited phone IT support. We are proud to say 99% of reported issues are solved the same day for our customers.
Business-class Antivirus Software
Get the tools and insight you need to give your practice the security it deserves. Complete threat protection for your devices and data. Our business-class Antivirus Software is kept up-to-date and managed by the IT Help Desk Team. The associated cost for the anti-virus is $3 per workstation per month.
24/7 Server Monitoring
Continuous Direct Admin server monitoring is performed through a 24/7 monitoring system at regular intervals and takes action upon notifications. We provide alert-based monitoring of your servers, workstations and network infrastructure and identify trends and address issues promptly as they arise.
HIPAA and PCI Compliance
The most innovative dental practices use Unlimitech Dental IT to protect sensitive data and keep their organizations compliant with critical regulatory frameworks. Our team is highly specialized in HIPAA and PCI compliance mandates. If your practice is audited, all inquiries would be handled by our Help Desk Team.
Quarterly Preventive Maintenance
Preventive maintenance is just as important for the network as it is for the computers on a network. Unlimitech Dental IT delivers routine, preventive, and demand maintenance support to optimize system availability, and security. With the constant changes to technology and daily development of new threats, even a small practice, 2-3 user network requires ongoing maintenance to stay safe.
Lowest IT Support Fixed Cost in the Country
Online Data Backups
Monthly Critical Vulnerability Patch Compliance Report
Monthly Preventive Maintenance
Specialized VoIP Phone System Support Engineers
Specialized in HIPPA and PCI Security and Compliance

FREQUENTLY ASKED QUESTIONS

If my practice is audited for HIPAA or PCI compliance, who will answer all of the questions that the inspector may have in regards to IT security questions?

The IT Help Desk Team is highly specialized in HIPAA and PCI compliance mandates. If your practice is audited, all inquiries would be handled by the IT Help Desk Team.

What are the security and encryption policies for offsite backups?

Offsite Backup Solution provides strict security policies, military-grade encryption, and world-class data centers for optimal protection of your data. Data is stored in state-of-the-art data centers which employ the highest security standards. All data stored is encrypted in transit and at rest. An SSL encryption suite is used in transit and on disk AES-128 CCM. You can have peace of mind knowing your data is safe, encrypted, and accessible 24/7/365.

How often are backups taken?

Backups are run nightly after business hours. Once the initial backup is complete, the Backup Solution will back up new or changed portions of files, saving bandwidth and ensuring future backups are lightning fast.

How many days of data are stored offsite?

Our retention policy states that seven days of data will be saved offsite in Unlimitech Dental IT’s secure and compliant cloud-based solution.

Does the IT Help Desk Team have the ability to perform a security assessment of my practice?

Yes, the IT Help Desk Team can use our enterprise tools to run a security assessment. All information will be provided for your review.

Does Unlimitech Dental’s IT Help Desk Team offer Business Antivirus software that is managed and supported?

Yes, Business Antivirus software is available for practices that need an antivirus solution that will be kept up-to-date and managed by the IT Help Desk Team. The associated cost of the antivirus software is $3 per workstation per month.

Does the Unlimited Remote IT Help Desk Support flat fee change based on the number of workstations that I have at my practice?

Unlike other IT firms, Unlimitech Dental IT Support believes in one flat fee for the Unlimited Remote IT Help Desk support, regardless of the number of treatment rooms, computers, or workstations.

Will the IT Help Desk Team be managing security patches and updates for my practice?

Yes, all updates, including critical patches and firmware updates, are performed on a regular basis by the IT Help Desk Team.

Will my patient data be encrypted in case someone breaks into my office and steals the computers? How is my patient data protected?

Yes, patient data will be encrypted on your practice server. Windows Server has built-in technology that will allow the IT Help Desk Team to properly encrypt your practice management database. https://technet.microsoft.com/en-us/library/cc732774(v=ws.11).aspx

Will the IT Help Desk Team remotely configure new peripherals as new a server, workstations, printers, scanners, intraoral cameras, etc.?

Yes, this is a very common task for the IT Help Desk Team. When the practice needs any new hardware configured, the IT Help Desk Team will gladly provide support.

If I need a new server setup, will the IT Help Desk Team configure the new server for my practice?

Yes, this is a very common task for the IT Help Desk Team. When the practice needs a new server configured, the IT Help Desk Team will gladly provide support.

Can the IT Help Desk Team migrate all of my software and data from my old server to my new practice server?

Yes, server migrations are a routine task that the IT Help Desk Team will gladly provide support for.

If I switch to Open Dental, can the IT Help Desk Team assist in the transition?

Yes, the IT Help Desk Team will take care of coordinating with Open Dental for the migration from your existing Practice Management Software.

I’m looking for a VoIP solution that offers call metrics and is affordable; is this something that Unlimitech Dental IT Support can help with?

Yes, Unlimitech Dental IT Support has negotiated established pricing in addition to free VoIP phones for the practice.

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