Do you know 99%
of all Dental IT issues can be solved over the phone in less than 15 minutes?

Unlimited Remote IT Support for Your Dental Practice without the Hassle

With unlimited remote support, your practice and staff can feel confident IT problems will be addressed and resolved to keep your dental practice running smoothly. With unlimited dental practice IT support and extensive experience in HIPAA and PCI compliance, you can improve almost every aspect of running your dental practice. Unlimitech Dental IT support allows you and your team to focus your time on caring for patients without worries about your IT system. Hello, independence.

testimonials

Steve S. has been working with us during the last few months as we have onboarded Unlimitech Dental IT at our Attleboro office. We have had a near seamless transition from our old IT company and Steve has spent many, many hours helping us through that process to ensure its success. Further, Steve helped us in the last several weeks through the process of converting from Dentrix to Open Dental--no small task. Finally, Steve stepped up to the plate when he learned that one of our hard drives had failed under the watch of the prior IT company and it had not been addressed. He provided immense support in ensuring that issue was resolved. In summary, Steve has been a fantastic resource to our business and he is most assuredly a critical piece in the value and expertise proposition that Unlimitech services offers to its clients. We are incredibly happy with his work and work ethic. He is dependable, knowledgeable and is just a generally nice person to work with. While we hope to avoid additional IT issues in the future, it is a relief to know the caliber of people we have available should the need arise.

— Dr. Herr February 3, 2018

I have been working with Unlimitech Dental IT for a little over a year and they have been very easy to work with and are always quick to respond to any questions that I may have. I am looking forward to continue our partnership.

— Archie January 14, 2018

We are very happy with Unlimitech Dental IT. Quick to respond to our Support issues, and have no complaints. We've worked with our tech, Pedro, for many years and he knows our system inside and out. Highly recommend Unlimitech Dental IT.

— Jordan February 1, 2017

Quick service, diagnosed quickly, with excellent customer service as well. It is always a pleasure working with Stan.

— Dr. Hensley March 12, 2018

IT Rockstars!!

— Dr. Billow March 9, 2018

Swan is very professional and understanding. His customer service is exceptional and a job well done! my problem was solved during a very hectic time in our office. Thanks Swan for your support! Your great at what you do!

— Veronica March 2, 2018

Always amazing and superior service. Always on top of it and never have to call twice, always get my computer issues solved within minutes. Couldn't be happier with the service.

— Erin January 15, 2017

Unlimitech does an outstanding job of handling our dental practice's IT needs. They are always available to troubleshoot any issue we have on site as well as remotely. We are extremely pleased with their level of service and professionalism.

— Andrew February 15, 2017

Unlimitech Dental IT has been providing my practice IT Support for more than 15 years and I could not be happier with this professional vendor. Their Staff is amazing and always eager to answer any questions we may have pertaining to today's IT needs. Thank you for your excellent service and we look forward to this relationship between our companies for many more years!

— Charles February 10, 2017

MASTERS OF

curve dental IT support Dentrix IT support Eagle Dental IT support Open Dental IT support Soft Dental IT support
99% of IT Issues Solved Remotely

Comprehensive

service for everything you need including cabling, networks, monitors and more.

Reported

issues resolved the same day.

Affordable

Unlimited remote IT support to your practice at one of the lowest prices in the country.

Guaranteed

Online data backups, real-time malware protection, server storage, phone system support, and unlimited help desk IT support.

Avoid IT Challenges That Roadblock Practice Operations

Keeping your IT system running smoothly can improve almost every aspect of running your dental practice. Unlimitech Dental IT support allows you and your team to focus your time on caring for patients without worries about your IT system. Hello, independence.

Why FAQs
Unlimited Remote & Phone Tech Support
Enjoy a reasonable fixed cost for unlimited monthly IT support. Let our IT experts maintain your system for improved speed and security, as well as handle any emergency IT issues through our unlimited phone IT support. We are proud to say 99% of reported issues are solved the same day for our customers.
Business-class Antivirus Software
Get the tools and insight you need to give your practice the security it deserves. Complete threat protection for your devices and data. Our business-class Antivirus Software is kept up-to-date and managed by the IT Help Desk Team. The associated cost for the anti-virus is $3 per workstation per month.
24/7 Server Monitoring
Continuous Direct Admin server monitoring is performed through a 24/7 monitoring system at regular intervals and takes action upon notifications. We provide alert-based monitoring of your servers, workstations and network infrastructure and identify trends and address issues promptly as they arise.
HIPAA and PCI Compliance
The most innovative dental practices use Unlimitech Dental IT to protect sensitive data and keep their organizations compliant with critical regulatory frameworks. Our team is highly specialized in HIPAA and PCI compliance mandates. If your practice is audited, all inquiries would be handled by our Help Desk Team.
Quarterly Preventive Maintenance
Preventive maintenance is just as important for the network as it is for the computers on a network. Unlimitech Dental IT delivers routine, preventive, and demand maintenance support to optimize system availability, and security. With the constant changes to technology and daily development of new threats, even a small practice, 2-3 user network requires ongoing maintenance to stay safe.

FREQUENTLY ASKED QUESTIONS

If my practice is audited for HIPAA or PCI compliance, who will answer all of the questions that the inspector may have in regards to IT security questions?

The IT Help Desk Team is highly specialized in HIPAA and PCI compliance mandates. If your practice is audited, all inquiries would be handled by the IT Help Desk Team.

What are the security and encryption policies for offsite backups?

Offsite Backup Solution provides strict security policies, military-grade encryption, and world-class data centers for optimal protection of your data. Data is stored in state-of-the-art data centers which employ the highest security standards. All data stored is encrypted in transit and at rest. An SSL encryption suite is used in transit and on disk AES-128 CCM. You can have peace of mind knowing your data is safe, encrypted, and accessible 24/7/365.

How often are backups taken?

Backups are run nightly after business hours. Once the initial backup is complete, the Backup Solution will back up new or changed portions of files, saving bandwidth and ensuring future backups are lightning fast.

How many days of data are stored offsite?

Our retention policy states that seven days of data will be saved offsite in Unlimitech Dental IT’s secure and compliant cloud-based solution.

Does the IT Help Desk Team have the ability to perform a security assessment of my practice?

Yes, the IT Help Desk Team can use our enterprise tools to run a security assessment. All information will be provided for your review.

Does Unlimitech Dental’s IT Help Desk Team offer Business Antivirus software that is managed and supported?

Yes, Business Antivirus software is available for practices that need an antivirus solution that will be kept up-to-date and managed by the IT Help Desk Team. The associated cost of the antivirus software is $3 per workstation per month.

Does the Unlimited Remote IT Help Desk Support flat fee change based on the number of workstations that I have at my practice?

Unlike other IT firms, Unlimitech Dental IT Support believes in one flat fee for the Unlimited Remote IT Help Desk support, regardless of the number of treatment rooms, computers, or workstations.

Will the IT Help Desk Team be managing security patches and updates for my practice?

Yes, all updates, including critical patches and firmware updates, are performed on a regular basis by the IT Help Desk Team.

Will my patient data be encrypted in case someone breaks into my office and steals the computers? How is my patient data protected?

Yes, patient data will be encrypted on your practice server. Windows Server has built-in technology that will allow the IT Help Desk Team to properly encrypt your practice management database. https://technet.microsoft.com/en-us/library/cc732774(v=ws.11).aspx

Will the IT Help Desk Team remotely configure new peripherals as new a server, workstations, printers, scanners, intraoral cameras, etc.?

Yes, this is a very common task for the IT Help Desk Team. When the practice needs any new hardware configured, the IT Help Desk Team will gladly provide support.

If I need a new server setup, will the IT Help Desk Team configure the new server for my practice?

Yes, this is a very common task for the IT Help Desk Team. When the practice needs a new server configured, the IT Help Desk Team will gladly provide support.

Can the IT Help Desk Team migrate all of my software and data from my old server to my new practice server?

Yes, server migrations are a routine task that the IT Help Desk Team will gladly provide support for.

If I switch to Open Dental, can the IT Help Desk Team assist in the transition?

Yes, the IT Help Desk Team will take care of coordinating with Open Dental for the migration from your existing Practice Management Software.

I’m looking for a VoIP solution that offers call metrics and is affordable; is this something that Unlimitech Dental IT Support can help with?

Yes, Unlimitech Dental IT Support has negotiated established pricing in addition to free VoIP phones for the practice.

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